Self‑Help Resources
Before contacting us, please explore the following resources which may already contain the answer to your query:
- Frequently Asked Questions – answers to common questions.
- How to Use the Calculator – step‑by‑step guide.
- Documentation – technical details and formulas.
- Changelog – recent updates and known issues.
Report a Bug or Technical Issue
If you encounter a problem, please provide as much information as possible:
- Browser and version (e.g., Chrome 116).
- Device type (desktop, tablet, mobile).
- Steps to reproduce – what you did before the issue occurred.
- Expected result vs. actual result.
- Screenshots (if helpful).
- Any error messages from the browser console.
Send your bug report to support@startknowledge.in. We typically respond within 24‑48 hours.
Feature Requests and Suggestions
We welcome ideas for improving the calculator. If you have a suggestion for a new feature, enhancement, or additional data, please email us at contact@startknowledge.in with a clear description and the reasoning behind it.
Support for Official Use
Please remember that BN Ration Scale is an independent, non‑official tool. It is not designed for official use. For official ration planning, always refer to the latest authorised documents and orders from the competent authority.
Response Times
- General inquiries and suggestions: 48‑72 hours.
- Technical issues and bugs: 24‑48 hours for initial acknowledgment.
- Urgent issues: We will do our best to respond sooner.
Response times may be longer during weekends, holidays, or high‑volume periods.
Contact Support
You can reach our support team directly via email:
- Technical Support: support@startknowledge.in
- General Support: contact@startknowledge.in
- Project Communication: hello@startknowledge.in
Alternatively, fill out our Contact Form.